Projects
What we’ve done so far!
Our Case-Studies
Case Study 1: Air Service Desk (Travel Industry)
Client: Air Service Desk, United States
Industry: Travel (B2C & B2B Group Sales)
Challenge: Air Service Desk needed a reliable partner to manage their increasing operational workload – from handling group travel leads and client communication to updating flight itineraries and coordinating across time zones.
Our Solution: We became an integrated operations support partner for their team. Our agents manage lead intake, communication, group quote follow-ups, and backend travel documentation. We also provide ongoing customer support aligned with their tone and service goals.
Impact:
- 60% faster response to group inquiries
- Consistent client communication across channels
- Extended business hours coverage without additional in-house cost
- Increased client satisfaction & retention.
Services Used:
Customer Support, Sales Operations, CRM Support, Email Handling, and Admin Processing.
Case Study 2: Elyspace (Tech Support & Infrastructure)
Client: Elyspace
Industry: Technology Services
Challenge: Elyspace was scaling rapidly and needed dependable tech support to manage internal system issues, basic troubleshooting, and streamline communication between their tech stack and users.
Our Solution: Naviys deployed a dedicated support team to manage tickets, respond to internal technical queries, and coordinate with their system admins. We also handled tool onboarding and configuration support.
Impact:
- 50% reduction in issue resolution time
- Increased end-user satisfaction
- Clear escalation workflows and knowledge base development
Services Used:
Technical Support, Help-desk Management, Internal Workflow Handling
Case Study 3: Space (Web Design & Digital Marketing)
Client: Space
Industry: Creative Tech & Lifestyle
Challenge: Space needed a brand-new website and digital presence that reflected their creative identity and modern services. Their existing digital footprint was minimal, and they lacked a content and marketing strategy to engage their audience.
Our Solution: Naviys designed and launched a clean, responsive website aligned with their brand tone. Alongside, we built a tailored digital marketing plan — including social media management, email automation, and content campaigns to drive engagement.
Impact:
- New website launched within 4 weeks
- 3x increase in site engagement in the first 30 days
- Social media channels fully revived and managed
- Email campaigns achieving over 35% open rates
Services Used:
Web Design, Social Media Management, Digital Marketing Strategy, Email Automation